Refund and Returns Policy

Overview

At Roseoil.tr, customer satisfaction is important to us. We strive to provide high-quality products and reliable international service. Please review our Refund and Returns Policy carefully before making a purchase.

By placing an order through our website, you agree to the terms outlined below.

Return Eligibility

Customers may request a return within 7 days from the date of delivery.

To be eligible for a return:

  • The product must be completely unused and unopened

  • The original packaging must remain sealed and undamaged

  • The product must be returned in the same condition in which it was received

  • Proof of purchase or order confirmation must be provided

For hygiene, safety, and product integrity reasons, opened or used products are strictly non-returnable.

Non-Returnable Items

Returns will not be accepted for:

  • Opened products

  • Used products

  • Damaged products caused by customer misuse

  • Custom-made or special production orders

  • Wholesale orders prepared according to customer specifications

  • Products returned without original packaging

Return Shipping Costs

All return shipping costs are the responsibility of the customer.

Customers are responsible for:

  • Return shipping fees

  • Customs duties or import taxes related to the return shipment

  • Secure packaging of returned items

We strongly recommend using a trackable shipping service, as Roseoil.tr cannot be held responsible for lost or damaged return shipments.

Refund Process

Once the returned product is received and inspected:

  • Customers will be notified regarding the approval or rejection of the refund

  • Approved refunds will be processed to the original payment method

  • Refund processing times may vary depending on banks and payment providers

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process your claim, please provide:

  • Order number

  • Photos or videos showing the issue

  • Description of the problem

After review, we may offer a replacement, partial refund, or full refund depending on the situation.

Order Cancellations

Orders may only be canceled before shipment preparation begins. Once an order has been processed or shipped, cancellation requests may not be accepted.

Contact Information

For all return or refund requests, please contact:

BINDALLI HEDİYELİK EŞYA TEKSTİL GIDA KUYUMCULUK TİC LTD ŞTİ
📍 Address: Balbey Mahallesi Cumhuriyet Caddesi No: 6, Muratpaşa, Antalya, Türkiye
📧 Email: damascena@roseoil.tr
📱 WhatsApp: +90 553 566 26 07

Policy Updates

Roseoil.tr reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Updated versions will be published on this page.