Distance Sales Agreement

1. Parties

This Distance Sales Agreement (“Agreement”) is entered into between:

Seller

BINDALLI HEDİYELİK EŞYA TEKSTİL GIDA KUYUMCULUK TİC LTD ŞTİ
Address: Balbey Mahallesi Cumhuriyet Caddesi No: 6, Muratpaşa, Antalya, Türkiye
Email: damascena@roseoil.tr
WhatsApp: +90 553 566 26 07
Website: Roseoil.tr

and

Buyer

The individual or legal entity purchasing products or services through the website.

By placing an order through this website, the Buyer agrees to all terms and conditions stated in this Agreement.

2. Subject of the Agreement

This Agreement regulates the rights and obligations of the Seller and the Buyer regarding the sale and delivery of products ordered electronically through the website operated by the Seller.

3. Products and Services

The characteristics, prices, quantity, payment method, and delivery details of the products ordered by the Buyer are specified during the order process and form an integral part of this Agreement.

4. Prices and Payment

  • All prices displayed on the website are stated in the selected currency unless otherwise specified.
  • Shipping fees, customs duties, taxes, or import charges may vary depending on the destination country and are the responsibility of the Buyer unless clearly stated otherwise.
  • Payment must be completed before shipment.

The Seller reserves the right to cancel orders in cases of pricing errors, payment issues, or suspected fraudulent activity.

5. Delivery

  • Orders will be shipped to the delivery address provided by the Buyer during checkout.
  • Estimated delivery times may vary depending on the destination country, customs procedures, and shipping carrier operations.
  • The Seller is not responsible for delays caused by customs, force majeure events, or third-party shipping providers.

Risk of loss or damage passes to the Buyer upon delivery of the products to the shipping carrier.

6. Right of Withdrawal and Returns

The Buyer may request a return within 7 days from the delivery date under the conditions specified in the Refund and Returns Policy.

Return conditions include:

  • Products must remain unopened, unused, and in original packaging
  • Return shipping costs are the responsibility of the Buyer
  • Opened or used products cannot be returned for hygiene and safety reasons

Detailed return conditions are stated in the Refund and Returns Policy published on the website.

7. Product Information Disclaimer

Natural oils and essential oils may vary slightly in color, aroma, or consistency due to seasonal and agricultural factors. Such natural variations do not constitute product defects.

The Buyer is responsible for ensuring that purchased products comply with local regulations and intended usage requirements in their country.

8. Limitation of Liability

The Seller shall not be liable for indirect, incidental, or consequential damages arising from product use, shipping delays, customs procedures, or misuse of products.

All products are sold for professional, cosmetic, aromatherapy, fragrance, or industrial purposes unless otherwise stated.

9. Privacy and Data Protection

Personal information provided by the Buyer will be processed in accordance with the Privacy Policy published on the website.

10. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the Republic of Türkiye.

Any disputes arising from this Agreement shall be subject to the jurisdiction of the courts and enforcement offices of Antalya, Türkiye.

11. Acceptance

By completing an order through the website, the Buyer confirms that they have read, understood, and accepted this Distance Sales Agreement in full.